FAQs

At Super Kaimono, we offer dedicated 24/7 multi-lingual support to assist our global buyers and Japanese suppliers. Whether you have questions about sourcing, shipping, customs, or your order status, our support team is here to help via:

• Live chat on our website

• Email at support@superkaimono.com

• WhatsApp and LINE for faster communication

• A dedicated account manager for bulk and repeat buyers

Our goal is to make your cross-border purchasing experience smooth, reliable, and efficient—from inquiry to final delivery.

Super Kaimono partners with multiple trusted suppliers across Japan, and sometimes your order may be shipped in multiple packages from different locations to ensure faster and more efficient delivery.

Common reasons for partial delivery include:

• Items shipped from different warehouses or sellers

• Out-of-stock items being restocked and shipped later

• Shipping method differences (e.g., air vs. sea for certain products)

You can check the shipping status of each item in your order history or tracking email. If you believe a package is missing or delayed beyond the estimated timeframe, please contact our support team and we’ll investigate immediately.

Oh no! We’re really sorry to hear that. If your item arrived damaged, snap a few clear photos of the item and packaging and send them to our customer support team along with your order number. We’ll make it right—either by replacing the item or offering a refund.

Yes, you can request an exchange within 7 days of receiving your order, as long as the item is:

• In its original condition and packaging

• Unused and unwashed

• Not listed as non-returnable (e.g., personal care, perishables, clearance items)

To start an exchange, simply contact our support team with your order number, the item you wish to exchange, and the reason. Our team will guide you through the process and confirm if the item is eligible.

Please note:

• Return shipping costs may apply unless the item was damaged or incorrect.

• Exchanges are subject to stock availability.

If your discount code isn’t applying at checkout, please check the following:

• The code is entered exactly as shown (case-sensitive)

• It has not expired

• Your cart meets any minimum purchase requirements

• The code is valid for the items in your cart (some exclusions may apply)

If everything seems correct but the code still doesn’t work, don’t worry! Reach out to our support team via live chat or email, and we’ll be happy to assist you right away.

Yes, we do. Super Kaimono offers flexible shipping solutions for both Less than Container Load (LCL) and Full Container Load (FCL) shipments via air and sea freight.

We work closely with shipping companies and is an NVOCC partner to provide:

• Per-CBM pricing for small-volume shipments

• Full container rates for bulk orders

• Weekly sailings from major ports like Kobe, Osaka, Hakata, Tokyo, and Yokohama